Documentation contents
Documentation
Plan and billing
Four plans, priced on how many things are on the desk, and never on how many people use it.
Where plans live
Plan and billing sits in the account menu. It shows the plan in force, how many items are on the desk, and the card the plan is billed to.
What an item is
An item is one thing on the desk: one filing, one renewal, one chase, one milestone. That is the unit the plan counts, and nothing else is counted.
Seats are not counted. Adding a colleague to the account costs nothing, whatever the plan. Prompts, model calls and messages are not metered either. The number that sets the price is the number of things the desk is running.
The plans
| Plan | Items | Price |
|---|---|---|
| Starter | Under 250 | $299 per month |
| Core | 250 to 2,000 | $799 per month |
| Pro | 2,000 to 10,000 | $1,999 per month |
| Enterprise | 10,000 and above | $5,000 per month |
Plans are billed monthly in advance by card, and are month to month. A plan can be cancelled at any time, from the same screen that started it, and the service runs to the end of the paid period.
How the price works
The bands above are the whole of it. There is no usage meter, no per-message charge and no per-seat charge, so the bill does not move because the desk had a busy month. A business with 300 items pays for Core and can add everyone who needs to see the desk without the price changing.
Where a business sits near the top of a band, nothing is billed for going over it mid-month. The plan is chosen by where the count sits, and the count is visible on the billing screen at all times.
Changing plan
Move up when the desk grows past the band, move down when it shrinks, or cancel altogether. The change is made in Plan and billing, and there is no call to book and nothing to negotiate.
When items are added
Items appear on the desk constantly: a renewal comes round, a new obligation is picked up, you add something from the chat companion. The count on the billing screen follows the desk, so the plan can be checked against the real number at any point rather than being estimated.
Related
- The desk — what an item looks like and how it is worked.
- What OutcomeDev cannot do — including the things a plan does not cover.
- Questions — billing asked about plainly.